Well, it has been 8 days now and my .com.tw domains transfer is still not yet complete.
And the bottleneck appears to be the NeuLevel and it may due to TWNIC's incompetence in English communication with NeuLevel
I followed every steps described by TWNIC and no luck.
Has anyone who actually done this process? I tired to call NeuLevel and they don't even have a customer service number.
Well, I will keep you all updated and let's see if we can actually have .com.tw domains transfered in the next 6 months.
Following are related email communication and information from TWNIC:
=====TWNIC's Domain Transfer Process =========
你好,
網域名稱若要移轉至國外的受理註刪機構管理,可不受到期前90天之內方可作業之限制.
正確程序為:
1.請絡您的新受理註冊機構Register.com,請其通知我們海外的域名管理機構(NeuLevel Inc.)通知他們有域名要
辦理轉入.
2.NeuLevel收到通知後,會提供一個網頁介面給你們登錄,這個介面會要讓您們填寫基本資料及授權碼.
3.登錄好後,NeuLevel 會再通知TWNIC及您的新受理註冊機構進行後續事宜.
4.您收到後續通知後再至Register.com進行登入繳費即可.
因國內外受理註冊機構之移轉,涉及到系統轉換及往返溝通之作業,此作業時間將潕法掌握,
為免影響您的網域名稱之使用,若於程序進行中網域己到期,建議請先行繳費,以免影響運作.
謝謝,若仍有任何問題,歡迎與本中心連繫!
TWNIC授權NeuLevel正式提供海外.tw註冊服務.
http://www.twnic.net.tw/dn/file/oversea.htm
===All up to date email communication =================
On Mon, 31 Jan 2005 22:42:07 -0500, David Chang <davidtchang@gmail.com> wrote:
> ---------- Forwarded message ----------
> From: David Chang <davidtchang@gmail.com>
> Date: Mon, 31 Jan 2005 22:39:11 -0500
> Subject: Re: Domain Transfer Instructions
> To: DomainDiscover Customer Care <support@domaindiscover.com>,
>
fernando.espana@neulevel.biz, DNS <dns@twnic.net.tw>
>
> To keep everyone in the loop, I just received the following email for
> TWNIC taiwan:
>
> So, I guess the ball is now in neuLevel's hand.
>
> ================================================
> Email from TWNIC ================================================
> Hi,
> Procedure for transfer from Taiwan registrar to International registrar is:
> 1. If you wish to transfer the domain name to International registrar,
> you should first identify the new International registrar for registration
> is authorized by TWNIC.
>
> 2. Ask the International Registrar to contact the .tw International
> Registry Gateway (NeuLevel, Inc.) for transfer.
>
> 3. NeuLevel or new registrar will inform you a function to online
> registration your Information for domain name.
>
> 4. Upon the confirmation of successful transfer, you have go to the
> new registrar Web site to proceed with your transfer and payment procedure.
>
> 5. Completion of the transfer.
>
> Sincerely,
>
> Department of Domain Name Services
> TWNIC
>
> On Mon, 31 Jan 2005 21:55:10 -0500, David Chang <davidtchang@gmail.com> wrote:
> > Just to keep one in the loop, I just received the following email from
> >
support@neulevel.biz
> >
> > Our track number @ neulevel.biz is Registry#308-080
> >
> > ========================================================
> > Subject: RE: {Registry#308-080}Domain Transfer Instructions
> >
> > Body:
> >
> > Thank you for contacting NeuLevel, the home of .BIZ.
> >
> > This is an automated reply to acknowledge receipt of your message.
> >
> > Please DO NOT RESPOND to this email.
> >
> > We endeavor to respond to all customer issues within 24 hours Monday-Friday,
> > unless we receive unusually high email volumes, in which case there may be a
> > delay. We recommend visiting
http://www.neulevel.biz/faqs/index.html and
> > taking advantage of the information in the Frequently Asked Questions, or
> > contacting your registrar if you need immediate assistance. We will respond
> > to your inquiry as quickly as possible.
> >
> > For future reference, please make note of your tracking number in the
> > subject line of this email.
> >
> > =======================================================
> >
> >
> > On Mon, 31 Jan 2005 21:40:32 -0500, David Chang <davidtchang@gmail.com> wrote:
> > > Since Mr. Fernando is out of office. Here goes again with cc to
> > >
support@neulevel.biz.
> > >
> > >
> > > On Mon, 31 Jan 2005 21:33:08 -0500, David Chang <davidtchang@gmail.com> wrote:
> > > > ATTN: Jason @ DomainDiscover
> > > > ATTN: Alice Sun @ TWNIC
> > > > ATTN: Whoever @ neuLevel.com.tw
> > > >
> > > > Let's just bring everyone together with this one email and figure out
> > > > what the process is to get the job done!
> > > >
> > > > So here I have 14 domains that I wish to transfer from TWNIC to
> > > > Domaindiscover and what do we need to do to get job done? Any one has
> > > > any idea?
> > > >
> > > > DomainDiscover asks for AUTH-INFO code and TWNIC told me that they
> > > > don't have it. TWNIC told me to ask DomainDiscover to requesting the
> > > > code thru neuLevel.com.tw and DomainDiscover told me that they have
> > > > never heard of neuLevel. I on the hand am extremely frustrated by all
> > > > this. I called TWNIC and DomainDiscover many times before this email
> > > > and there is not even a number on neulevel.com.tw which I can call.
> > > > Unbelievable! What is it? a none man comany?
> > > >
> > > > Anyway, enough with the frustration and let's try to get this job
> > > > done. I hope this email will not be discarded and someone will
> > > > actually pick up the ball.
> > > >
> > > > My domains are:
> > > >
> > > > > ado.com.tw
> > > > > apache.com.tw
> > > > > cable.com.tw
> > > > > cash.com.tw
> > > > > cgi.com.tw
> > > > > database.com.tw
> > > > > deal.com.tw
> > > > > english.com.tw
> > > > > find.com.tw
> > > > > ktv.com.tw
> > > > > method.com.tw
> > > > > modem.com.tw
> > > > and Pro.com.tw
> > > >
> > > > Thanks,
> > > > - dave
> > > >
> > > >
> > > > On Mon, 31 Jan 2005 09:41:05 -0800 (PST), DomainDiscover Customer Care
> > > > <support@domaindiscover.com> wrote:
> > > > >
> > > > > Dear Valued Customer,
> > > > >
> > > > > You have recently requested to transfer the following domains to
> > > > > DomainDiscover. Many new registries handle transfers differently than you
> > > > > may be used to. Please follow the instructions below to transfer your
> > > > > domain(s):
> > > > >
> > > > > For the domain(s) listed below, you will need to contact your current
> > > > > registrar for an authorization code (AUTH-INFO code). Your registrar may
> > > > > provide you with a separate code for each domain, or they may provide one
> > > > > code to be used for multiple domains.
> > > > >
> > > > > Once you receive the appropriate AUTH-INFO code(s), please login to your
> > > > > account control panel at
https://www.domaindiscover.com to submit the code.
> > > > > We will then contact your current registrar, who will have 5 days to approve
> > > > > the transfer. If they do not respond within 5 days, the registry will
> > > > > automatically approve the request. A sixth day may be needed for the process
> > > > > to be completed.
> > > > >
> > > > > Your 13 pending transfer(s) are listed below for your convenience:
> > > > >
> > > > > ado.com.tw
> > > > > apache.com.tw
> > > > > cable.com.tw
> > > > > cash.com.tw
> > > > > cgi.com.tw
> > > > > database.com.tw
> > > > > deal.com.tw
> > > > > english.com.tw
> > > > > find.com.tw
> > > > > ktv.com.tw
> > > > > method.com.tw
> > > > > modem.com.tw
> > > > >
> > > > > If you have any further questions, please don't hesitate to email our
> > > > > award-winning customer care center, 24 hours a day, at
> > > > >
support@domaindiscover.com. US and Canadian residents can reach us toll-free
> > > > > at (800) 442-0522; international customers may call (858) 560-9437.
> > > > >
> > > > > Sincerely,
> > > > >
> > > > > DomainDiscover Customer Care
> > > > >
support@domaindiscover.com
> > > > >
> > > >
> > > >